If the full-text article is not available on Library Search, use the following troubleshooting tips:
- General tips:
- Delete your browser cookies and temporary internet files (also called clearing the browser cache or clearing browser data) via the Tools option in your browser.
- Close your browser and open a new browser session.
- Use another browser. If you were using Internet Explorer, try Firefox, Google Chrome, or Safari.
- Check that you have the latest version of your browser. Download the latest version if you don’t already have it.
- Google title to see if it's somewhere. If successful, email the link or as an attachment to the client - let them know how you found it.
- If not found via Google but we should have the article, based on subscription dates for the database it is in and/or there is a link to the full text article in Library Search notify the Resources Team and ask them to check the link.
- Inform the user of the outcome.
